Reference

Legal rules for your pegasus188 account

Clear account rules, wallet record paths for DANA, OVO, GoPay, and QRIS, and legal support routes sit in one place so you can open your account with fewer…

Account rule scopeLocal law accessDANA record checksSupport routes
pegasus188 Legal rules for your pegasus188 account
CONTACT ROUTES

Legal contact paths when records matter

Fast legal help starts with the right route. Use live chat for account access questions, email for written requests, and WhatsApp when you need help matching a payment receipt to your account.

Live chat escalation Open live chat from Account > Help between 09:00 and 01:00 WIB for legal questions about login access, account status, or a wallet record. We may ask you to confirm your username and registered phone number.
Email request trail Send written legal requests to [email protected] with your account ID, registered email, and the date of the issue. Email suits data changes, record copies, cookie questions, or a dispute that needs a clear reply.
WhatsApp receipt check Use WhatsApp support when a DANA, OVO, GoPay, or QRIS receipt must be matched to your wallet record. Share the transaction time and reference code; we do not ask for your app PIN or password.
ACCOUNT CARE

How we handle legal account data

Legal care is part of the account flow, not an afterthought. We keep wallet entries, device sessions, cookie choices, and support messages in separate record groups so a request can be checked…

Account identity checks

Before we change registered details, we compare your username, phone number, email, and recent wallet activity. This protects your legal record if someone tries to change access from a device you have not used before.

Wallet record handling

DANA, OVO, GoPay, and QRIS entries are stored as transaction records tied to your account wallet. We use reference codes, timestamps, and payment channel names to check disputes without requesting your private payment app login.

Cookie choices

Cookies help us remember login state, language preference, and security checks. If you clear cookies in Android Chrome or iOS Safari, you may need to log in again and repeat a one-time account check.

Session security

You can review active sessions from Account > Security after login. If a device looks unfamiliar, contact us through live chat; we can help secure access and record the action in your account history.

Record retention

We keep legal and wallet records for as long as needed for account operation, dispute checks, and legal duties that apply to us. When a record is no longer needed, we reduce or remove it where allowed.

Change requests

Ask for a correction through [email protected] when your name, phone number, or email needs updating. We confirm the request against your account record before any change is applied to your profile.

Legal questions before you join

Legal questions usually come before account creation, wallet use, or a support request. We answer the points you are most likely to check: local access, identity checks, data use, cookies, wallet records, and how to reach us when something needs correction.

Your account is subject to our current terms, your confirmed account details, and the law that applies where you are. Access and eligibility depend on local law and are available only where local law permits.

We ask for details such as username, registered phone number, and email so we can match your request to the right account. This step helps prevent another person from changing or viewing your record.

Wallet entries from DANA, OVO, GoPay, and QRIS are linked to your account record with timestamps and reference codes. We use those details to check payment disputes, account history, and support replies.

Yes. Email [email protected] with your account ID, registered email, and the detail you want corrected. We verify the request first, then update the record where the change is valid and allowed.

Go to Account > Security after login and check your active sessions. If you see a device you do not recognize, contact live chat between 09:00 and 01:00 WIB so we can help secure access.

Cookies do not replace your account record, but they help with login state, language preference, and security checks. Clearing cookies may require a fresh login or an extra confirmation step on your device.

Send written requests to [email protected] so we can keep a clear reply trail. Include your account ID, registered contact detail, issue date, and any DANA, OVO, GoPay, or QRIS reference if relevant.